I just wanted a diet coke and found it frustrating to queue at the bar for a small glass which was half ice rather than just help myself to a can. (Photo by Zach Honig/The Points Guy) Where to Find Them: You'll most often find this configuration on flights between the East Coast and Europe, such as Newark to London (LHR). I was also offered some nuts (which weren't warm) and my choice of sparkling or still water. This flight is billed as serving breakfast and this service started at 0845. I ordered a sundae with "the works" and noticed that it came in the older paper bowl, rather than the plastic bowls I saw last week. On longer flight pyjamas are available. These are flat bed seats Courses 375 View detail Preview site Later, a flight attendant made a round through the cabin offer selections individually to passengers. United partners with the travel brand Away for its amenity kits, and its definitely one of my favorites of all the business and first class products Ive flown. I usually like to get a cup of Intelligentsia Coffee at LAX before my flight, but the lines were outrageous. Apart from the turbulence once asleep I slept well and was surprised by how quiet the food service was. As it was a night flight I declined. As this was a late flight, most passengers, such as myself, opted to head to bed right after dinner service, but the flight attendants were still very friendly and cheerful during the short hop. Well, you definitely won't go hungry. Gotta pay for it somehow. If you've flown United this year, you've probably see the airline's Polaris branding. Review: United Airlines 767-300ER Business Class, The new United Polaris Lounge at Washington Dulles, @malaysiaairlines just announced it would retire i, Welcome to @fly_bur @aveloair! including a detailed look at the Polaris section and economy, TPG and I tried on the preview flight in February, Touring Uniteds First 767 With the New Polaris Business Seats, Uniteds 767 With the New Polaris Business Seats Launches From Newark Friday, First Look: Uniteds New Polaris Business Seats on the 767-300, Do Not Sell or Share My Personal Information. Even though this was over a week since the inaugural flight, Captain Brian Jackson, the Chief Pilot at LAX, was waiting outside the boarding door to greet every passenger and hand them a special postcard to commemorate the launch of this new service. Wingspan: 156 feet, 1 inch Go back to top Version 2 (46/22/99) Interior specifications 3D view Number of seats A new Polaris lounge opened on June 4, which is a superb facility. The final fleet to receive the Polaris cabins, the Boeing 767-400ER, is finally undergoing a nose-to-tail retrofit project that includes an all-new onboard experience. IFE + Wi-Fi While the advertisements have served to build a ton of awareness around United's new business-class brand, they've also caused tremendous confusion, since until now, United's latest and greatest seats were only available on its 14 777-300ERs. For working the table pulled out from below the screen and was very sturdy and large in size. United's Polaris business class from Heathrow to Newark is one among many premium products vying for passengers on the crowded transatlantic route between London and NYC. Passengers seated in business class on 767-400 ER can expect to enjoy a selection of premium meals and beverages. Aircraft specifications Cruise Speed: 540 mph Propulsion: Two Pratt & Whitney PW4060 turbofan engines, rated up to 63,300 pounds of thrust each. 1K passenger seated in front of me and he berated them for the limited menu (no appetizers, no ice cream) as if they could snap their fingers and fix it. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content. I therefore had the choice of a pop-up lounge (by gate 124 and nearest to my gate) or the permanent United Club (at gate 74) which was furthest from my gate. We may receive compensation when you click on links to those products. While no lie-flat seat can completely replicate a hotel bed, United Polaris comes darn close, and I got a solid 4 hours of shut-eye, which is rare as I dont sleep much on planes. Just before landing, the purser came through with landing and Fast Track cards, which included instructions for visiting the United Arrivals Lounge at Heathrow. She didn't spot it initially, apparently, so I pressed it again and she appeared right away. This site does not include all credit card companies or all available credit card offers that are on the market. This review covers both legs of the journey. Most shocking is that wifi was only $14.99 for a TCON on the outboundfeel like to or from EWR its $10-$15 more. You really don't realize just how much food you've had until you arrange it in an Instagram collage Having racked up many flights on United's older 767-300s and -400ERs, it really is incredible to see what the airline has managed to do with such an old plane. United has done something unique with their 767s, by putting a subset of them in a really premium configuration, with just 167 seats this includes 46 business class seats, 22 premium economy seats, and then 99 economy seats (as a point of comparison, their other version of the plane has 214 seats) The slide-out tray table is located just below the "smartphone shelf," followed by a sizable foot cubby while you'll have more room at bulkhead seats (as I'll explore in a "where to sit" post next week), I didn't have any issues with foot comfort in 9L. Wingspan:Information not available right now. That big block time is not just United padding its schedule, but the to account for the congestion at JFK. The salmon was juicy and fresh, and the greens were a nice touch. There were individual seats, as well as pod-like seats with in-seat power outlets for passengers who wanted privacy or needed a quiet space to work, tables set up for 2 or 4 that could seat couples or families, tables near the bar, as well as ample seating at the bar. As I mentioned, each seat has a 15-inch HD in-flight entertainment system, with a range on on-demand entertainment. Seat selection on the 767 follows the same guidelines as the 777s. On many routes to Europe, including this flight over to London, United flies one of the biggest business class cabins you'll find in the skies. We landed in New York and pulled up to Terminal 7 (my first time there since the last day of UA service five years earlier). I ordered the sandwich. I did prefer it though, as the lounge was calmer and I had a comfortable seat rather than a stool. While I was excited to fly United Polaris for the very first time, this was really a positioning flight to Europe to fly Singapore Airlines A380 Suite from Frankfurt (FRA) back to New York (JFK), so there were a few things that needed to line up in order to make this flight, and the return flight home, work. More competition is good for customers and domestic travel is rapidly resuming. It is also the seat with the largest shelf area next to the seat and most importantly the width of the foot rest is about twice as wide as the others. Its a gorgeous seat and features a flappable headrest to cradle your head and a crystal-clear screen for watching shows or the flights progress. Unfortunately, this part of Terminal C isnt really set up for extended delays from long-haul flights. All they needed was a bit of pineapple and a cocktail stick to take me back to the 1970s. Oh wow, I had corrected that earlier. The range of the model is 9.7 thousand kilometers. United flies five times a day to New Yorks Newark airport. It was a fair walk to immigration which I got through quickly and when I reached the carousel my priority tagged bag appeared in the first ten. Please view our advertising policy page for more information. There was a hanging space for the noise cancelling headphones and USB and multi-power socket. Seat 1A was used by the flight crew so will normally not be available. (The one issue with these seats being so private is that it's nearly impossible to make eye contact with a flight attendant, so you really are dependent on the call button.) Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. There are 30 seats across ten rows. Economy passengers to Europe and other long-haul destinations receive 1 checked bag for free. Once I saw that this particular plane had made its way from Hong Kong to Honolulu and on to San Francisco, I began refreshing the aircraft status page much more frequently, hoping to catch a route assignment as soon as it popped up. Gate agents were on hand to answer questions from anxious travelers, but there wasnt much they could do. The controls for the seat were beside the seat with the main control being a slider to turn the seat from fully upright into a bed. To start there was a grapefruit and orange platter with a very tasty chilled oatmeal with coconut milk, chia seeds and mango. Save my name, email, and website in this browser for the next time I comment. This post contains references to products from one or more of our advertisers. To start there was seared tuna with kale salad, apple and red quinoa and wasabi or a salad of cabbage, bok choy and mango. If you have to fly Y on a long trip, this is the aircraft to do it on. By continuing to use seatmaps.com you will be agreeing to the website Terms and Conditions, the Privacy Policy, and the Use Of Cookies while using the website. You can pause and resume service as often as you'd like, so even a one-hour package should be sufficient if you just plan to check email off and on. The pilots can choose to disable it, and from my experience they usually do, though it was live on this particular flight. I did not utilize any of these, however, on the outbound flight and spent the entire time working on my laptop. I remembered that I had 25,000 Aeroplan points from a flight back in 2020 that I had to cancel due to the coronavirus pandemic. The United crew, on the ground and in the air, did an excellent job keeping passengers abreast during the delays and ensured we had a quick pushback after boarding. I found the seat very comfy to sit in. The seat map can be seen here on United's website There are 39 seats across eight rows to the sides. Breakfast was served about 30 minutes after takeoff, preceded by beverages. Heres how my first experience in United Polaris business class went. Wifi is available during the flight at a cost of $33.99 for the whole flight or $18.99 for an hour. The crew was really sweet. 2023 Upgraded Points, LLC. Once there, I used the self check-in machines which are in a line in front of the check-in desks. Small-business credit card vs. corporate credit card: Which is right for your business? Ive flown that aircraft on international trips. The full bar is available on these premium transcontinental flights and I ordered an Old Fashioned before landing, through I ended up not drinking it (too much sugar, I reasonedIm weird. Notably, the 6:45pm flight ended up beating us to the gate by six minutes it's worth keeping the curfew in mind when picking a flight, since ultimately a later option could arrive around the same time during periods of heavy tailwinds. In terms of a spacious first class product, the @E, Nearly five years ago, I took a break from I, United Airlines' new Polaris seat is a huge improv. There's ample surface space on the left-hand side of the seat. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. The rear lavatory is technically dedicated to business class, but I noticed PreimumPlus passengers also using it. And I was also running low on American Express Membership Rewards points after transferring points to Delta SkyMiles for a round-trip flight to the Bahamas earlier this summer. Find the right card for you. There's a small storage shelf just below the TV with a USB power port to the side, this is generally where I choose to store (and charge) my smartphone during Polaris flights. In short, this cabin is aesthetically pleasing. What's it like to fly United Polaris on a Transcontinental flight? Like me, it was their first time in a Polaris lounge, and we marveled at how a lounge this nice could be found at a U.S. airport. Theres no partition or galley to divide it. Also you can shower, all of which will significantly enhance the experience and, of course, give you more time to sleep on the plane. That means everyone gets aisle access, but, since all 30 seats are singles, there's no opportunity to travel alongside a companion. Flight review: United B767-400ER Polaris business class. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. The seat is fully flat with a width of 20.6 inches and a length of six foot three inches, although at the feet the width is quite small. Additionally, this aircraft offers "Channel 9," United's live Air Traffic Control feed. I was in window seat 2A. Check here before booking an award fare. Is JetBlue A Trojan Horse For American Airlines? All images credited to Victoria M. Walker unless otherwise noted. While the United Polaris lounge, located near gate C120, is considerably smaller than the United Club lounge, it makes up for its size in amenities. On this B767-400 there is one cabin of Business Class with a 2-1-2 configuration (AB-D-KL). Meanwhile, the main lounge is under construction it was unbearably crowded during my last visit. I also knew that my points balances, both transferable and those with an airline, were running low. I heard the breakfast service about an hour before the flight was due to land and as I woke was offered breakfast. Everything tasted good but I only had room for a couple bites at that point. Provided by seatmaps.com. United Polaris 767 business class - Console LAX-based flight attendants were friendly, though not overly-proactive with offering beverage top-ups. United Boeing 767 Seat Maps. United flies five times a day from New Yorks Newark airport to London Heathrow. The bread wasn't warm enough, but the salad was interesting and fresh. Based on United's "Polaris Tracker", the remaining aircraft will be finished by summer 2022. Finally, all seats have a nifty "do not disturb" sign, which you can illuminate by tapping a button on the control panel. Aircraft: Boeing 767-300 Flight #: UA 940 Route: Newark (EWR) > London Heathrow (LHR) Date: July 23, 2022 Duration: 7 hours, 10 minutes Cabin and Layout: United Airlines Polaris 1-1-1 configuration Seat: 9L Points/Cash Used: 48,000 Aeroplan points + $235 Typical Retail Cost: Approximately $3,300 For context, currently United's 767-400s feature a total of 240 seats, including: 39 business class seats 70 Economy Plus (extra legroom economy) seats 131 economy class seats Once reconfigured, United's 767-400s will feature a total of 231 seats, including: 34 Polaris (business class) seats 24 Premium Plus (premium economy) seats Dinner was served with a side of quinoa salad with salmon. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). For more information on our advertisers, see here. Upstairs, I found our gate right outside the (shuttered) British Airways Concorde Room. Newark Airport has a whopping 13 lounges, including 4 lounges managed by United. Keep in mind, 2 checked bags are free for business class and first class passengers across all destinations including London, where I was headed. Click here to see a list of advertisers that we work with. It consisted of seats and a small snack/drinks area and I found a seat easily and walked over to the fridge to get a diet coke. The airline's special "high-J" Boeing 767-300ER offers 46 Polaris business-class seats (one of which is reserved as a crew rest), 22 Premium Plus recliners and 99 economy seats, all arranged in a spacious 2-3-2 configuration. There were 4 options on this flight: the braised beef short rib with mushrooms and potatoes and topped with chocolate glaze (which I chose), fish fillet, or vegetarian-friendly options of flan croquettes or vegetable pastilla. Its first come, first served, but if youre flying at a popular time (like I was) it may be hard to actually get a table. For working there was an average size table which was very stable. Airplane Boeing 767-400ER United with 3 classes and 240 seats on board. On the 767 in business class, there are two lavatories in the front of the cabin and one in the rear. The planes sport 39 lie-flat business class seats, 70 Economy Plus seats, and 131 economy seats, and represent a big upgrade for flyers. I was lucky to be on a B767-300 with this new product having flown over to New York from London the previous day on the older seat on a B767-400ER. On this B767-400 there is one cabin of Business Class with a 2-1-2 configuration (AB-D-KL). There are also noice-canceling headphones the quality is okay, but I much prefer a higher-end set, such as the Bose QuietComfort series. The class-exclusive model has complete recline, allowing passengers to sit completely flat on their backs. Thinking that the permanent facility would be bigger and better I went for the United Club at Gate 74. A great improvement on the previous seat and with good quality IFE and even the choice of wifi if you want to pay for it. 1 week ago Web This version of Boeing 767-300 has three classes of seats. Traffic also delayed the crew for my mid April JFK-LAX flight as well, is this an unfortunate pattern, Interesting BA has two departures to LHR 1h 20m apart. While the lounge was pretty busy due to several international flights being delayed, it didnt feel cramped at all. The plane pushed back a few minutes late due to ATC at 1912 but we were not airborne until 1945 as the captain announced he was waiting for the final weight manifest from the central computer. There was also a croissant and strawberry jam although the menu suggested a selection of breads and preserves. Actually flight time was closer to 5.5. hours. For more information on our advertisers, see here. This version of the 767 features 30 lie-flat Polaris seats arranged in a 1-1-1 configuration. You can expect a comfortable seat with more legroom but it may not fully recline on domestic flights. Space Tourism Gets Closer With SpaceX Starship Launch Monday, Review: Tin Building by Jean-Georges (New York City). On the 767 in business class, there are two lavatories in the front of the cabin and one in the rear. The Boeing 767-300 ER V.2 is an aircraft produced by Boeing for United and has the following seat configuration: 0-30-24-149. Aeroplan points are easy to accrue, as the airline is a transfer partner of several programs including, Amex, Bilt, Capital One, Chase, and Marriott Bonvoy. Note that because there's only one retrofitted 767 currently flying, it's impossible to predict which flight will have the new seats. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Service was quite prompt although as soon as the seat belt light went off I reclined my seat and tried to sleep, but it took a while and there were several spells of turbulence. The flight was boarding from Gate C128 which was a minutes walk from the lounge. Victoria M. Walker. D/F is the middle seat but the letter changes depending on which aisle it has an exit on. I ended up only ordering a $4 pot of tea, but still received complimentary bottled water and an amuse-bouche. Best seats in plane. The cruising speed is 850 km/h. One of the most pressing complaints from United premium-cabin passengers is that these aging seats provide inadequate privacy. You can expect a comfortable seat with more legroom but it may not fully recline on domestic flights. She contributes to Upgraded Points, AFAR Magazine as Special Correspondent covering the U.S. South, and The New York Times Real Estate Build section. It was served with mixed nuts, a salad with fennel and mandarin oranges, and a bread roll. As it was my first time in a Polaris lounge, I wanted to ensure I received the whole experience, so I arrived a few hours ahead of my flight. 83% off Surfshark (+4/mo FREE): https://surfshark.deals/scottRemember to use promo code: SCOTT============================This video was sponsored by Surfsha. This link is to an external site that may or may not meet accessibility guidelines. The main course was a choice of Traditional Breakfast (bacon, egg, sausage, potato cake, baked beans, mushrooms and tomato), Steak with scrambled eggs, roast potatoes, asparagus and tomato, French Toast with vanilla sauce and berry compote or cereal. A seat in premium economy on 767-400 ER directly between the main and business class cabins is measurably more expensive than an economy class ticket and often sells at double the price. Enjoy the latest feature films or television program whenever you want. Very nice review thanks for sharing. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. These typically operate with the 767-400, although presently one flight a day is using a 767-300 which has the newer Polaris seat. Expect designer-inspired seating areas with privacy nooks and spacious work tables, impressive buffet stations, refrigerators stocking soft drinks and juices and a bar serving a variety of wine, beer and craft cocktails. Hot Tip: Air Canadas Aeroplan loyalty program is a popular choice for flyers because it provides many valuable redemption opportunities with Star Alliance carriers. This bonus value is an estimated valuation. This 767-400ER featured 39 Polaris business-class seats, each capable of going fully flat. There's a perfectly serviceable pop-up lounge available, but it's nothing special. And the airline really needs to find a way to speed up the meal service, especially on such a short transatlantic flight. The Polaris lounge at EWR has its own separate dining room, aptly called The Dining Room. Passengers are also treated to a comfortable gel foam pillow. United Boeing 767 Seat Maps. After ordering a glass of Champagne at the bar, I decided it was time for dinner. Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. There is one cabin of business class with a 1-1-1 configuration (A, D-F, L) with all seats having direct aisle access the seatmap can be seen on the version 3 tab here. The lavatory included Sunday Riley skin products as well as a stain remover. I'd been monitoring this particular 767 daily ever since I learned that United had begun the retrofit process back in May. I selected seat 9L for this flight, the last window-facing window seat in the cabin. The captain was expecting some turbulence right after takeoff and asked the flight attendants to remain seated. This was fine with me, so I ordered another glass of Champagne and placed an order for the salmon and rice. There are 39 seats across eight rows to the sides and seven rows in the centre with the final row reserved for cabin crew. A comfy seat with good bedding. This was a day flight so I did not fully recline the seat to sleep but for sitting the seat was extremely comfortable and very easy to adjust. Aircraft specifications Cruise Speed: 530 mph Propulsion: Two General Electric GECF6-80C2B8F engines, rated at 63,500 pounds thrust each. There was a choice of grilled chicken with tomato sauce, couscous and vegetables or a fruit, vegetable and cheese plate with cured meats. The plane pushed back on time at 0755 and was airborne within seven minutes. The amenity kit on my seat came in a tin covered by a protective plastic bag saying Polaris Business. In fact, many people were spread out across the lounge and there were enough seats to go around. Thanks! Since I was traveling alone today, I took advantage of the 2-1-2 cabin configuration to assign myself a private seat in the center. We'll run a soft credit check to find special offers, but it wont affect your credit score. After flying economy to and from Europe several times, I decided to switch it up and fly business class for a change. United uses its "Hi-J" configured 767 on this route, with a whopping 42 Polaris business class seats and just 56 regular, non-Economy Plus seats (which, size-wise, nonetheless benefit from that aforementioned spacious layout). The Boeing 767-400 ER V.1 is an aircraft produced by Boeing for United and has the following seat configuration: 0-39-70-131. I was surprised to see that the passenger seated in 7F had an inoperable control panel, though, especially since this was the very first post-retrofit flight on this plane. . Crocs vs. 'Stocks: Which is the superior travel shoe? It was bigger, but packed, and hard to find a seat. Once activated, you'll experience a high-tech on-demand entertainment system allowing you to start, stop, pause, rewind and fast-forward programming whenever you want. United's premium-heavy 767-300 features a whopping 46 seats in Polaris business class, spread out over rows 1-18 in a 1-1-1 configuration (remember, though, that rows 13 and 14 are skipped). But even with those extra points in my account, I still didnt have enough to cover the flight entirely. After getting into the air, flight attendants came around with mixed nuts and began taking orders for dinner. Vs. corporate credit card offers that are on the 767 in business class for a change 200,000 miles air... The Polaris lounge at EWR has its own separate dining room, aptly called the dining room, aptly the... A cup of Intelligentsia Coffee at LAX before my flight, the main lounge under! 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