Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Report a dangerous product or product-related injury on. Initial reports pointed to a faulty support rod as responsible for the exploding washers. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . If all information is correct, click SUBMIT . The household appliances have controls in the middle or at the back. I took my time looking at each step on the video as I did it and only took about 30 minutes. 4. We want to do everything that we possibly can to prove to our customers how appreciative we are for their trust. Please follow the instructions included in the Home Label Kit. Q7. ET daily. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Reports of affected washers go as far back as 2016 and as recently as May 2018. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Samsung would not comment on the rebate process beyond clarifying that the rebate amount is based on the manufacture date and model of the recalled washer.. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. This recall affects 34 various versions of Samsungs top-load washing machines. If you have any questions . In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. Now please select the Remedy Option you prefer: Exchange Rebate. Your Home Label Kit will be shipped to you within the next 14 days. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. U.S. Consumer Product Safety Commission This fix is not only not fixing the problem, but still leaves me with a machine that cannot perform the same as when I bought it, she adds. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Other owners have reported more meager rebates. Fast, easy checkout with Shop Samsung App. Your Account. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Still can't find the answer you're looking for? . Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. People with healthy immune systems are usually not affected by the bacteria. 5/13/2022 LIFE SAVERS Gummies, Multiple Flavors . Note: Individual Commissioners may have statements related to this topic. After all, there have been over 700 reports of washers experiencing catastrophic failure, resulting in at least nine injuries. Note: It is very important to enter the correct Identification Number to obtain the correct result. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Our priority is to reduce any safety risks in the home. The CPSC announcement says that until you receive and install the home label kit, use. Learn more Request repair service Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. Looking for a replacement part? This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. Depending on the serial number, the following model digits are included in the recall. NEW Samsung Washer Repair Kit DC82-01097W $15.00 Free shipping NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Consumers should contact Samsung immediately to receive one of the following remedy options. Technicians from these service providers have been trained to perform the washer repairs for this recall. All of our technicians who are supporting this recall have been trained to perform the repair. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. ut could use some instructions (or link) on how to install the kit. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. They said I could have it. Watch our helpful videos to get the most out of your Samsung products. The first option is a free in-home repair that includes reinforcement of the washer's top. Verified purchase: Yes | Condition: Pre-owned. Entdecke BEUTEVERKAUF Professionelle Ultraschall-Hundepfeifen zum Rckruf, Hundetrainingspfeife in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! All rights reserved. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. Voluntary Recall of Certain Top-Load Washers. Another recall for Samsungthis time, exploding washers. However, it should be noted that the warranty is only valid on products sold within the USA. Both Samsung and the Consumer Product Safety Commission are investigating the incident. item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Free standard shipping, exclusive offers and financing options. Samsung provided these repair kits for free including installation, but just for the original purchaser. "Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. But now the lid is broken right at the left hinge. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load), 4.9 out of 5 stars based on 313 product ratings, 3.8 out of 5 stars based on 6 product ratings, 4.8 out of 5 stars based on 38 product ratings, GE WH23X24178CM Washing Machine Drain Pump, 5.0 out of 5 stars based on 9 product ratings, Speed Queen 38034P Washer Motor & Pump 120V, 5.0 out of 5 stars based on 3 product ratings, 4.8 out of 5 stars based on 566 product ratings, Whirlpool W10324651 Replacement Drive Block for Inner Tub, 4.8 out of 5 stars based on 20 product ratings, Dryer Drum Belt 341241 FSP Replacement Maytag Kenmore PS346995 AP2946843, Heating Element Compatible with LG Dryer 5301EL1001J 5301EL1001S 5301EL1001A, Dryer Heating Element for Samsung DV209AEW/XAA-0001 DV330AEW/XAA 35001247, Whirlpool WPW10253483 Genuine OEM Door Lock Switch Fits: W10253483 8540772 8540, 6602-001655 Genuine Belt for Samsung Dryers NEW in bag, Samsung Washer Drain Pump DC97-19289B DC97-19289F DC97-17366A -ONLY MOTOR, Samsung Samsung SmartThings Washing Machines. The following top-load washer models are included in this announcement: Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, and fire hazard. Please enter a valid model number or name. and it has the recall standard satisfied. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive vibrations and separating the top from the washer. These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. What can I expect of my in-home repair process? . The rebate amount is based on the model and manufacture date of the recalled washer. Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. Use the auto dispenser on your Samsung washing machine, Cycles, settings, and features on your Samsung washing machine, Use Child Lock on your Samsung washing machine and dryer, Use SmartThings to control your Samsung washing machine. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. While Samsung would not comment further on the Home Label Kit, it appears that it does not actually change the cycles themselvesonly what they are called. The rod can slide right out, he said. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. Cycles, settings, and features on your Samsung washing machine. Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. Having faulty operating washers or dryers can pose a severe threat to your safety and wellbeing. Samsung has mailed more than 2 million Home Label Kits to our known customers. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. Also, we will cover the huge class-action lawsuit that took place against Samsung. Get the latest drivers, manuals, firmware, and software. The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. Our care team is standing by to assist you with any questions, at 1-866-264-5636. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. What are the terms of the manufacturer's warranty? Awesome! Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. ADD TO CART. Visit our partner site, Samsung Parts, and find what you need. Q4. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. What can I expect from the rebate process? If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. Visit our partner site, Samsung Parts, and find what you need. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. Support is also available on your mobile device through the Samsung Members App. Customers should contact Samsung to see if their washer has been recalled. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Brand New. Model numbers and serial numbers can be observed on two labels attached to the machines back. How does the Home Label Kit work? Select the rebate you are applying for - Samsung washer or other manufacturers washer. The answer to Margarets question appears to have clarified in recent days. On its website, Samsung still recommends washing bulky items on a low spin speed. You need systems are usually not affected by the bacteria trained to perform the repair we. Provided these repair kits for free including installation, but just for the original purchaser, Ways! Questions, at samsung washer recall repair kit and we can help you receive a free in-home repair that includes reinforcement the! 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