American Home Shield. I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. These excuses and bad reviews are worthless. I'm 125 and they are horrible. MLS # VAFV2011508 CA, 10-16-18 Our first furniture purchase at Big Lots. The table is also a fire pit and while it does light and the fire pit technically works, it does not stay lit as it should without holding the knob in place. They refused to look up my email. Now here's the fun part. Choose an option below to get started. There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad very gritty and the taste YUK! I looked to buy both of them went up with her to the cash register. On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. Program serviced and administered by SquareTrade, an Allstate company. It was replaced without question and I didn't even show them my receipt. I do like to shop in your store. I am so disappointed. Being a former sales person for big lots furniture I can honestly say this is not the same quality of products that were sold in 2001. Now since I don't have my original reciept I wonder if my exchange reciept (that has the original. Shortly after that, a board along the back snapped. What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. Do I need to file my claim within a certain number of days of an incident occurring? The young men that delivered our mattress and new furniture were friendly and helpful. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. display: inline-block; Are you kidding??? She was very snippy and really rude, and she just barked "store policy" at me like I was arguing with her. Have your receipt and covered item with you. My husband told me that we vacation. I was in outrage when I went to return some seamless bras on Sisk Rd. I'm heartbroken. why did they not emphasis they are not taking returns right now! Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. I go in explain what happened. I let the employees know that I had purchased merchandise with my email rewards. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. in Modesto. And, not all products are offered this protection service. FrugalChef13 4 yr. ago. Can I gift or transfer my plan to another person, such as a family member or friend? As soon as you let go of the knob, the fire goes out. I bought 2 loveseats and a chair from Big lots in 2 months the electronics went bad. Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. Well I just went and bought a fireplace from somebody else. I can't get a refund or exchange! Mechanics are bent and don't work. Cannot return .. $900 for 6 months NOT WORTH IT! tan teen gallery pics. .title-bar h2.hr { Explains the quality Just FYI. Could someone please help me.??? I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. They offer a 1 year manufacturer's warranty. A mature adult can see through this, so I will skip over those. I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? There are no deductibles! Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. . Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). B&H. Big Lots. I will never be returning to big lots. Buy a $400 chair to last 30 days?!?! You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. I said, its easy to exchange this. THIS GAZEBO HAS A LONG ARCHING HORIZONTAL RAILING WITH CRISS-CROSS LATTICE DESIGN. It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, How does my plan work with the manufacturer's warranty? I paid about 80 dor this set and it is after the 30 days. Was very surprised when i went to exchange my towels with no receipt that i would be charged 20%. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. I just purchased a mattress set from big lots about a week ago spent $440 and paid for delivery. Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. No. It has already fallen apart. On 10-22-18, the Manager Marco called stating they'd only replace one section. right: 100%; I have not even had it a good month yet. Can I return it? } When available, any warranties on products or services come from their manufacturers, suppliers or distributors. There should be a special time open around Christmas for returns with no receipt. Personal loan. Buyer Beware for somethings purchased here!! I purchased a solar figurine and a Bluetooth speaker today, neither work. However, it is now September and it has steadily been falling apart. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. Thats almost twice the original balance!! See detailed Big Lots customer service rankings, employee comments and much more from our sister site. It appears that the quality of materials used is very inferior. It did not even last me 5 months. I bought a pop up tent cover from the one in Longview Texas on May 19th for $64.94 using their reward program card. Thanks. Soap, shampoooo condition and deodorant are more expensive than Wal-Mart !! .featured-categories-title{ self directed ira. Copyright 2012 - 2023, ReturnsAndRefunds.com. So I know I wont lose them. on 1/21/20 at 2:08PM . And it gets used a lot more. Bought a $400 recliner - it lasted one year. Whether your home style is classic or contemporary, refresh your home on a budget with the Big Lots furniture department! They wanted me to wait 3 to 5 days to have it put back on my debit card. The material started separating along the seems within the first two months. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. When you buy a Red Barrel Studio Roundhay Dining Set online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. How My Regus Can Boost Your Business Productivity, How to Find the Best GE Appliances Dishwasher for Your Needs, How to Shop for Rooms to Go Bedroom Furniture, Tips to Maximize Your Corel Draw Productivity, How to Plan the Perfect Viator Tour for Every Occasion. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. Well contacted big lots in Marion Ohio Today. Service 53 Value 44 Shipping 31 Returns 30 However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. We asked him to redo and he did with much ATTITUDE. I payed the money and then took her name and corporate number went to my car and called. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. You do not need to register your plan for it to be active. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing they just let the thief walk because according to the employees, it against company policy to go after a thief! So we bought this brand new bed with her birthday money. We just had a sofa and loveseat delivered. border-bottom: none !important; Your complete online service hub. We do not own a truck and we are not renting a truck . Never again will we purchase furniture at BIG LOTS. left: 100%; When the safe is empty, youve reached your limit of liability, and your plan ends. Plan is fully refunded if canceled within 30 days. Plan begins at the end of the manufacturer's labor warranty. IMMEDIATELY we called the store. in it, because everything is remanufactured. I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. SO anyone complaining there is no warranty its because they lost their receipts.. They offer a 1 year manufacturer's warranty. I was told that there is 10yr warranty on the mattress set. OneAssist Extended Warranty Plan begins the day after your manufacturer warranty end date or 12 months after product purchase (whichever is earlier) and will be valid for a subsequent period of Twelve (12) or Twenty-Four (24) months (as per plan opted by the customer). And I don't be treated like one in front of other customers. I will not be lied to I will not be manipulated and for God's sakes I will not be intimidated no matter how big and loud this idiot wanted to be. You will be directed to Warrantech's site for assistance. I purchased a little bed for my cats that is supposed to stick onto the window ledge from Big Lots. They told me they would take 20% of the total refund due to ordering online. are u serious? you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. The store manager rudely told me that a bag noticed that the expiration date was expired. One of the worst investments I ever made. I cannot find my receipt and I have the papers from the box but not the box. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. He yelled out to the entire store I'm going to take this out of my own pocket. Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. I was shocked, but not really, the hose lasted only one month without daily use. The cost of the Big Lots furniture warranty depends on the price of the item and the length of the warranty. Went to the store to exchange them for a different size, unworn still with tags intact. I do have the receipts and may have to have my bank cancel the charge but will give Big Lots the opportunity to fix this first. Allstate also covers the shipping cost of anything that needs to be mailed to or from you (like a stain kit). The warranty for most items is one year, but some items have a shorter or longer warranty. We knew that we weren't buying top of the line when we chose to shop at big lots, but we had hoped this couch would last us a few years. Oh, and by the way, this chair was only used by my 90 year old mother. How does Allstate Protection for mattresses work? Furniture like any other item at Big Lots is eligible for return within 30 days with an original receipt and in like new condition with the packaging. The table legs are designed in a special shape to strongly support the weight. I was in outrage when I went to return some seamless bras on Sisk Rd. Total waste of money ?! After taking a quick look I didn't see the receipt so I figured it may be gone. Again I will not deal with Big lots!! I was exchanging for different color. Bought some inflatables from Big Lots; put them up after Thanksgiving. With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. For a more comprehensive list of what is not covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms. After a month the cushion sunk down so far you could see the wood frame. The exchange policy is just not good customer service. I should have been suspicious right away after noticing the mattress weighed half as much as the mattress I was throwing out. After a year the mattress begin to sag on the middle. !Take a lesson from Khols! This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. Which let's me know she remember. Is there anything that can be done. I am disgusted the way you do business. Can I add an Allstate Protection Plan after I have already bought the item? 2 Year Furniture Protection Plan ($200-$299.99) - Allstate $30When purchased online In Stock Add to cart About this item Specifications Benefits: 24/7 Support, Free 2-Way Shipping, No Deductible, No Additional Cost Support: Online, Phone Includes: Mechanical Defects, Normal Wear and Tear Coverage, Electrical Defects I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. margin-right: 15px; Protect your new smartphone with the Total damage protection plan. Esp. I was not satisfied with this, so the employee asked the manager for approval this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return she did not even acknowledge me, no hello, nothing, as she normally does. Browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. This mattress protector is shipped directly from Allstate to you and should arrive within 3 to 7 business days of your purchase. 6 1 1 Handle completely broke off & chair leans totally to one side. I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. Manage My Account. font-size:25px; BigLots!. *Pay attention to the return policy. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. This recliner is not worth 100$ let alone 400$. Big Lots Furniture Delivery The arm broke on the sofa and a piece of wood fell out of the other sofa. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. For example, the warranty on recliners is only 90 days. I had indicated it had to be an option because that's the way I paid for it through my debit card. If an item includes a manufacturers warranty that lasts 3 years or longer, does. The woman in charge of that area told me our payments were set up to be paid in the 90 day payment window to avoid fees. I bought a queen size Emory mattress. Don't see your question below? Reciept number on itwill work. speedo thong mens swimsuits. For issues that are covered by the manufacturer (like defects) that occur within the manufacturers coverage period (90 days 1 year), please visit your nearest Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. At that time I purchased two Haywick manual recliners . If it was in original shape I wouldn't have to return it! I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. Program administered and serviced by SquareTrade, an Allstate company. Complete Big Lots customer service contact information. I received my purchase and want to return it. Your Allstate Protection Plan covers your item up to the price you paid for it or for the entire term of your protection plan, whichever comes first. Anything you need as fast as you need it! padding:0 !important; I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. Advise me as to how I can return it as there is no store close to me. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. So I am sick with mattress which I am going to have to replace myself. Any video games and software that have been opened may only be returned for an exchange. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. I will be going back.. Bought a couch recliner in July 2016. I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. crimson crisp apple parentage. It will be brought out I can guarantee you that. Note to the not so wise, I keep my receipts in the bible. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. We did the purchase in may and it was delivered in July. 2021 Allstate is a registered company trademark of Allstate Insurance Company. You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. Allstate covers the Allstate-provided mattress protector and any failures of the protector that impacts the mattress. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. Got speakers as a gift can not use at all. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. I've spent a lot of money in there recently and I have all of my receipts. The Benson lasted two months before the sag was intolerable. My son received a gift that he already had 2 of, and it could not be returned. She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! 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