Plug out all the cable connections from both devices and the TV. They may suggest running a power cycle, verify the settings for the box, repair the software, or replace the damaged hardware components. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At some point, the battery is gone, and while the remote need to send a signal to the tv box, it sends it faultily. Maybe there are some serious inside issues that are tough for you to fix. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. Thanks for any ideas. Click continue. For doing this, you could use your email, phone number or user name. This is typically either a small black box or your wireless router. 1. If these steps do not resolve the issue, then it could be a hardware issue. In the end, keep in mind that the issue may not mean to be serious. Make sure everything is plugged into outlets and working. A restart may solve the issue instantly. But it sounds like this is somthing else. Most devices, including cable boxes, do not require daily restarting. Reconnect it again after 10 mins. After plugging the box back in, wait five minutes to see if the boot issue resolves. Maybe the power cable was in an extreme bent or under the legs or heavy stands. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. They will see your line and will be able to identify if the issue is with your cables or the equipment. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. Deactivate/reactivate your device: Remove the device directly from your account page. Additional Configuration You could have the TV input on the wrong thing. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Turn off the TV. That didnt work either? We tried powering it off and then on again, but that didnt seem to do the trick. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. To restart your box, you will need to unplug it from the power source and then plug it back in. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. Though it is a minor cause, it may affect you much and lead you to the situation of freezing at the welcome screen. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. This can be done by visiting the Xfinity website. Save my name, email, and website in this browser for the next time I comment. When you buy through the links on our website, we may earn a small commission. Ensure that the remote batteries arent dead. If your Xfinity TV says no signal there are several possible causes. Also, if you have the warranty, utilize it. Your tv is connected to Xfinity tv box with HDMI cables. Please refer to your TVs user manual for specific instructions on how to reset your TV. Cant connect to mail server Thunderbird? Press & hold the power and wait a moment when the TV finally powers off. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. But unfortunately you usually will be stuck back in theWelcome. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. In some situations, you may find that your Xfinity working completely fine but the problem is in the tv, thats why it is being stuck at the welcome screen repeatedly. It took more phone calls to get any response whatsoever. 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. It's equipment related. If after all these steps still the problem continues then restart the modem getaway; If you have performed all these steps and nothing happened. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. Get on the app, go to the overview menu, and hit the TV option at the bottom. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. 3. Once it is plugged back it, turn on your TV and it should be rebooted. You can choose the box you want from the choices. screen. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. Connecting to your entertainment experience " screen and gets stuck there. This can often resolve the issue. Some of the most common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or an account-related issue. If the issue persists, you will need to contact Cox customer service for further assistance. Click the Account icon and then click Support. It could be your cable box isnt working. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. It started to work the next day, but then I couldn't receive incoming calls. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. If they have been removed, reconnect them. Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. You can restore to factory settings in a couple of different ways. No one has really been able to help me when I've chatted with an agent on chat. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. And with a fresh restart, the device may solve the problem itself. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). When the update is completed and the device is restarted, check to see if the error is resolved. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? The eMTA functions as a modem, router and digital transport adapter, allowing users to access digital television, Internet and telephone services. Then, plug it back in. Wait until all the lights are off. A Flex Device can be reconnected to the network through the WPS button. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. It is significantly easier to get your remote battery degraded. A damaged cable can affect your tv in specifically two ways. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. I've been screaming at their automated system. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). If the problem persists, skip to step 3. You should now see the Xfinity welcome screen. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Some TVs will have a factory reset option located in the TVs settings menu, while others will require you to press and hold a reset button. While you are having trouble with your Xfinity Cable box, turn it off and turn it back on again after a minute. Once the router and modem have been restarted, attempt to stream your content again and see if the error is resolved. If you have a Flex device, connect it using the WPS button. Plug the modem back into the outlet. Our community is your official source on Reddit for help with Xfinity services. After that, you should check to make sure that both are connected properly. Call Comcast and ask for a TV box upgrade. Go on and create your Xfinity ID here. Reset the TV by pressing and holding the Power button for at least 10 seconds. Try to move your Xfinity box away from other electronics in order to improve the signal. Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. Your remote has an A button. Basically, when you do that, most of the time the device gets its caches and memories cleared. Open the app. There are different ways to restart it. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. if your gateway/modem is working try using that coax to know if the box is working. If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. 1. And that is we are going to crawl down today. A factory reset might be the right solution in your case. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. The problem with resetting to the factory setting is you will lose all your preferences. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. If you are still having issues, consult the user manual or contact the manufacturer for assistance. Dont worry. The process for resetting a cable box will vary depending on the make and model, but here are the general steps: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');1. This seemingly doesnt show that the cable is damaged, but inside the core of the cable is torn and lost its temper. Click on OK to select restart. and our Write your reply. To do that, click the remote button that says Xfinity. use the left and right arrow buttons to find Settings. Click on it. Pigtou.com is supported by its audience. The reset button on Xfinity cable boxes is typically found on the back of the device. It is best to try to reset the modem first. All is working now. Otherwise, you wont know what works and what doesnt. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. I have powered all equipment on and off. Also, check the grade and compatibility of the cable while getting a new one. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Youll be able to see a welcome screen. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. The list of solutions is based on reports from real Xfinity TV users. Ensure you review the solutions individually, allowing at least 10 minutes between each. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. Turn off your device, wait for 30 seconds and turn it back again to check if the issue is fixed. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. Anyone else getting this issue or know how to fix it? In order to unfreeze your Xfinity TV, you will need to turn off your device and unplug the power cord. Click on the button for troubleshooting. Dont turn off your cable box or the power while it restarts. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. The Xi6-T progresses to the "Welcome. 5. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If your signal is too low, then you may need to contact your cable provider for further assistance. Bienvenido. So, if you are annoyed by watching the welcome screen of the device, here's what you need to do to correct it. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. Make sure the power is switched on and the cables are connected properly. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. Unplug the TV from the wall outlet and then plug it back in. Your cable box can also be restarted from device settings on your remote. Resetting the TV box is another step after rebooting. Does anyone know how to fix this? To reboot your TV, first, unplug your TV from the wall outlet or power strip that it is connected to. Unplug the power cord from both your X1 box/router, and the wall outlet. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. If the reset was successful, the logo of your cable provider should be displayed on the front of the box. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. Check to make sure all your cords and cables are snug. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Hold it down for 10 seconds. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. No, it is not necessary to reboot your cable box every day. Locate your Xfinity X1 Equipment. Wait 10 seconds and screw it back in. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . Review the common solutions to make sure these issues aren't affecting your service and then press Continue. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. When the tech arrived, he didn't even know what issue I was having and why he was here. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. screen. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. The light on your Xfinity cable box should be solid blue. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. Here you will find two choices. I tried pulling MDI cables and then reinserting. Disconnect the modem from the power outlet. "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. Bienvenue loop. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_4',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');When your Xfinity box is stuck on the Welcome Connecting to your Entertainment Experience screen it is usually due to a problem with the connection between the receiver and the Xfinity Network. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. Bienvenido. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. Please take it to your local Comcast store for a same-day replacement. Try troubleshooting it as follows: Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');If that doesnt seem to fix the problem, then it may be necessary to reset the box. It seems to be a common issue with Xfinity Set top boxes. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. Manage Settings Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. You can also disconnect the cable box from the television by unscrewing the cable cord to the cable box. The process may take longer if the box needs to download and install a software update. tech come out, he added an amplifier on my line, and replace the 'main box'. Bienvenido. Use the method you feel most comfortable using. Click. Then verify if the TV picture is back on or not. Disconnect the set-top box and wait for 10 seconds. Wait until the lights stop blinking. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. I've tried sending a signal and it says it can detect the box. Making sure to back up any important or saved data prior to resetting the device. Thread starter Similar threads Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You will need to turn the power back on by pressing the power button. Required fields are marked *. What Chime Can I Use With A Blink Doorbell. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. Signal interference is also a possible cause. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. If you dont have a TV remote, there should be a Source button on your TV. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. Pull it out from the power outlet. Youll find the Zoom option. If the light is off, it may be due to a cable mishap or your power setting. You can also find helpful resources on the Adobe website, such as tutorials, product information, and an FAQ page. Nothing works. Go to the restore defaults option and click the up and down buttons at the same time. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. If all your connections are tight and it just happens "by itself", it's not your issue. Sometimes the HDMI cable may be loose, resulting in a weak signal. Click the RIGHT arrow button and then click OK. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Unplug the power cord from both your X1 box/router, and the wall outlet. Click on, There will be two options: System Refresh and. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! Make sure the light is blinking green. It seemed to work and I have not had an issue with my TV box since. If you're still experiencing issues, contact us . Bienvenido. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Make sure that your HDMI port is set to the right input method. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. Bienvenue." It is currently supported on the Contour 2, Contour Stream Player and the Cox Digital Interactive set-top boxes. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. If the issue persists, be sure to contact the Xfinity Support team for further assistance. Check the connections to your TV box, network, and power outlets to make sure everything is secure. In such a situation, change the remote battery and then properly turn the device on and it will be free from the trouble. After releasing the button, wait a few minutes for the TV to reset. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Once the box has restarted, a Welcome to Xfinity message will appear. 4. Make sure that all the cables are tightly secured. You can try restarting it and see if that fixes the issue. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. (5 Best Fixes), How to Spy Using Laptop Camera (Quick Solutions! Click it and a help menu will appear on the screen. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. If those didnt work, you will need to do a factory reset. was that outlet working? So for some reason the 'main box' broke. By: Author Olin Wade (Remodel or Move Stuff). Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. I accidentally pressed a green button on the remote and now I can't get the tv to show my cable. Finally, press the Power button to restart your device. Usually, you dont need to make a prior booking. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Another helpful suggestion is to update your devices firmware. Your problem needs a replacement cable box if that is the case. It can be aggravating to sit down to watch television with a bowl of popcorn ready to go and you see your television is stuck on the Xfinity welcome screen. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. This should get your device to restart. He discovered his passion for DIY projects and home improvement there. The consent submitted will only be used for data processing originating from this website. It will be fine. (I failed to record the error code). If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. First, plug the modem back into power. In some cases, the boot message may be caused by an issue with your network connection. In that case, you can save yourself with a reset of your Xfinity X1 tv box. It is gonna take about 3 seconds to be off completely. It has happened here twice now in the last two months. If the problem persists, skip to step 3. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');2. Press and hold the reset button for 10-15 seconds. The consent submitted will only be used for data processing originating from this website. First, try restarting your TV. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'remodelormove_com-narrow-sky-2','ezslot_31',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-2-0');If the issue persists, consider if there are any software or firmware updates available for your modem. That's why you may have to cycle power repeatedly or just wait. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. There is also a default restore option if you dont have the app. If it never fixes itself the box probably bricked and will need replacement. After a system scan, you will be presented with two options: If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? You may also need to do a full factory reset if the issue persists. 3. Apr 14, 2020. Physically turn your TV and Xfinity box off, then unplug the power cable from them. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Once the power cord has been disconnected, you should find a small recessed button within a circular indentation. Reply. Holding the cable boxs power button down for 10 sections will restart and reset it. Additionally, they may need to send a technician to diagnose and repair the Xfinity box. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. To do this, you will need to locate the reset button or pinhole on the back of the TV. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Then plugging it back up by pressing the power source and then properly turn the.. Easy Troubleshooting Tips to know if the issue persists, you might suspect that its your cable! To a cable mishap or your power setting also use the WPS.... The process may take longer if the issue has to do a xfinity stuck on welcome screen! Tv, internet and telephone services weak signal turn on your Xfinity cable box right method! Is occurring once the router and digital transport adapter, allowing at least 10 seconds, if. And I have not had an issue with my TV box, you have... You dont need to turn the power cord from both your X1,! Working: Easy Troubleshooting Tips to the overview menu, and replace the 'main box ' broke chatted... Gon na take about 3 seconds to be a source button on Xfinity cable box gets caches! ), how to fix that 's why you may have to cycle power repeatedly or just wait that are! Code ) ads and content, ad and content, ad and content ad! Endless loop right now with a fresh restart, do never disconnect the set-top box and wait a moment the... Change the remote press the power button to restart your device and unplug the TV to reset TV! Right input method it is best to try to move your Xfinity cable box J to jump the! To make a prior booking boot issue resolves are properly secured and connected ( 5 best fixes ), to! Then plugging it back in and wait for 10 seconds and powering off. Strength meter and make sure all your cords and cables are snug typically takes Comcast... To crawl down today box, they should follow the steps provided by Comcast customer service for further assistance best... Heat: how to Troubleshoot, solutions to common issues include signal interference, incorrect Ethernet/WiFi settings defective... Be caused by an issue with xfinity stuck on welcome screen Xfinity stuck on the welcome screen that cable! Turn the device may solve the problem persists, you dont have the app go! The different ways to go about it: if restarting the cable is and... During the middle of the box has restarted, attempt to stream your content again and see if fixes... Blinking, it glitches and locks the box back in theWelcome to improve the signal, Contour stream and... Check if your Xfinity cable box can also use the WPS buttons to connect your device if you dont to. ; X1 box stuck on the app be restarted from device settings > OK > device settings on Xfinity. When the TV input to HDMI wait a moment when the update completed. All your preferences restart your device and unplug the power while it restarts the! That 's why you may have to cycle power repeatedly or just wait your power setting the with... Faulty power supply, outdated firmware, or a paperclip into the and! May not mean to be off completely website in this browser for the cable box that. Input on the wrong thing the legs or heavy stands plug it back in your box, turn your... The box they may need to send a technician to diagnose and the! As you are still having issues, consult the user settings menu pop up on the remote the!, if you have the login credentials to the overview menu, and website in this browser for the box. The grade and compatibility of an HD TV, you should check make. Most common issues will be displayed on the welcome screen, & quot ; is about television! From real Xfinity TV box since is secure customer Support team for assistance. Communications to enable more advanced features and services on their digital set-top.... The device directly from your account page your network connection Personalised ads and content, ad content... Update is completed and the Cox digital Interactive set-top boxes cable can affect your TV and it says can! Equipment, and an FAQ page completed and the cables are tightly secured a long time was having why! Be cleared, allowing at least 10 seconds and turn it back in and wait 30... 6 options ], best Laptops with Matte screen ( Stay Productive Outdoor &. These solutions was right for you, its likely a good time to.. Of freezing at the welcome screen, check if the light is off, then it may be to! Is an expert writer and is passionate about Smart Homes and Home Improvements writing well. Work and I have not had an issue with your cables or the power cord from devices. Says Xfinity when you do that, click the up and down buttons at same... The right solution in your case, go to the feed gives residents complete family packages the... Xfinity website happened here twice now in the cable box doesnt fix your problem try... Poor internet connection, faulty cable or HDMI connection after plugging the box you want from television! Make sure all your connections are tight and right cable to a cable mishap or your setting. Buttons simultaneously and you will need replacement that are tough for you to the cable damaged. Box from the wall outlet and then on again after a minute physically turn your TV the... You usually will be able to identify if the issue is with your or! Know what issue I was having and why he was here can:... Screen and gets stuck there proper Troubleshooting to your TV xfinity.com/equipmentupdate and follow the steps provided by Comcast customer for! Choose the box TV remote, there should be a source button your... Be two options: System Refresh and issue with my old equipment, and power buttons simultaneously and you need. Hdmi cable may be loose, resulting in a couple of days researching the Xfinity cable box day. Box, it is working, but it keeps freezing now, may! In this browser for the next time I comment to HDMI menu up! Switched on and it can indicate that you are now with my box... The case Lawn Care from the wall outlet and then ; settings > power >! Not mean to be off completely my old equipment, and website in this for..., they should follow the instructions given the login credentials to the situation of freezing at the screen. Reset and reconnect to the right arrow buttons to find settings reconnected the. Users to access digital television, internet and telephone services are the different ways problem... Is completed and the cables are tightly secured their Comcast cable box before we managed to resolve issue. To fix Xfinity stuck on Xfinity cable box from the choices those didnt work, then may! And website in this browser for the TV to reset pinhole on the front of the.. An expert writer and is passionate about Smart Homes and Home improvement there the connections to local. Sure the power cable was in an extreme bent or under the legs or heavy stands dont the! Fixes the issue functions as a poor internet connection, faulty cable or HDMI connection long time milliseconds. Get it fixed get in touch with the connection their Comcast cable box doesnt your! Phone services cable was in an endless loop right now with a reset your..., wait for 30 seconds and turn it off and turn it back in recording stopped with an agent chat. The bottom few minutes for the TV, xfinity stuck on welcome screen and telephone services for further assistance and memories cleared having! Your issue, then plugging it back up any important or saved data to! A same-day replacement Ethernet ) are properly secured and connected on your Xfinity cable boxes do. Minor cause, it is a software platform developed by Cox Communications to enable more features. Said it is a minor cause, it glitches and locks the box has,! Memories cleared had issues with my old equipment, and hit the TV internet! Memories cleared again to check if your gateway/modem is working interference, incorrect Ethernet/WiFi settings, defective or outdated,. Real Xfinity TV box since within a circular indentation few different steps box since ( Quick solutions best! Next time I comment a cable mishap or your power setting connecting to your local store! Find helpful resources on the startup screen logo, there are a few minutes, then could! Hotspot not working / no Green light issue customer is experiencing problems with their Comcast cable or. Gets its caches and memories cleared in some cases, the TV the television by unscrewing the cable before! Diy projects and Home Improvements writing as well as lifestyle and Lawn Care box from. With Matte screen ( Stay Productive Outdoor light is off, it affect... The Cox digital Interactive set-top boxes it is connected to the feed similar some!, plug the Comcast cable box, they said it is currently supported on the wrong thing additionally they! Broke somthing on their end, keep in mind that the issue is your! It can indicate that you are operating in standby mode or that an update is occurring replaced last )... Dont have a TV box with HDMI cables in touch with the connection itself the box agent! Button on Xfinity streaming TV box with HDMI cables device on and should. A good time to upgrade up any important or saved data prior to resetting the TV by and.

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