This can happen when youre trying to connect to a hidden Wi-Fi network, and you entered the information manually. If you're able toconnect your Google Nest thermostat to Wi-Fi but you cant add it to your account in the Nestor GoogleHome app, or anerror message appears on your thermostat,follow these steps tofix the problem. I want to add here.. Apple has now dropped NEST and moved to Ecobee to work with their new Homekit. Start the Nest thermostat installation flow again. You may need to consult your routers user manual for specific instructions on how to restart your router. I cant add the thermostat in the Google home app, as it tells me to use the Nest app. Let us know if there's anything else. Same thing. If youre using a firewall, try temporarily lowering its security level to allow the app to add your product to your network. You should also restart your phone or tablet and reopen the Nest app. I cant get it to COOL. I work from home some days and the heat would get turned down every couple of hours. Nest devices use multicast to communicate and set up connections with other Nest products. Then factory reset your device and follow the directions. Allow your device to connect to the home Wi-Fi network, then try to visit a web page like google.com to check if it loads properly. I wanted to check back in to see if you have other questions and concerns. Nest products talk to each other during pairing, setup, and during daily use, so they may not work properly with these settings turned on. Wait a couple of minutes or until you get steady power and connection lights. It says There was a problem connecting to the Nest service. I dont have a smart thermostat, but I do have a programmable one. Omar67, you are right. I briefly tested @home for Nest on Android, but there are a few more apps at Google Play. Thanks, after fighting with the nest for more than 1 hour I was able to add it to the app with this solution. Could not set up on the app for the life of me. Move closer to your router 5. You dont have to set a clock or have network access, it just adapts itself to a good mix of comfort and efficiency without any surprises. I need the least interruption to my workflow. On rare occasions, your phonemight not let you turn on Bluetooth. I'm sorry for the delay. Ive been an HVAC professional tech for almost 45 years and still work as a Service Manager. Troubleshootwhen your camera or doorbell is offline. Nest just replaced it because they cant prove it wasnt a false alarm. If you need help, contactthe person or service provider who set up Wi-Fi in your home. I wouldnt buy another Heat Pump either. I am sorry to hear that y'all are still seeing this error message. This simple lifehack helps me maximize credit cards rewards programs for every purchase I make. In terms of the Nest, what ended up saving me money is how it helped me understand when I need heating or cooling. Has it been doing this all year long or just during the cold months? These help codes mean that theapp had trouble connecting to your camera. Personally Id rather have comfort than money. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I should say I have now moved and so no more Heat Pump.. that was another issue. This error appears when the Nest server didnt respond to a request from your device. 08:56 AM I am a le to do the whole setup it is just the last step that says "There was a problem communicating with google." Roost adds a Windows 8 app to your computer for PC users, and Notifier for Nest puts controls in the PC notification center. may also see a message "The Nest service can't be reached right now" in the Nest app. Please help. If you were previously able to log into the Google Nest app with Google, then perhaps you should try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see whether there is a Google Nest server problem that is affecting you. Allow your device to connect to the Wi-Fi network, then try to visit a web page like. Previously, I would keep the heat at a set point during the day (while at home) and then lower it to around 60 at night. In the list of apps, turn on Local Network Access for the Nest or Google Home app. I turned off my router and unplugged it too. FTC: We use income earning auto affiliate links. Then try to set up your camera again. If you sign in but your Nest home wont load, theres a spinning ring or blank screen, or you have other trouble signing in, try the steps in this section. Having another email username JUST for my thermostat is ridiculous. Once your doorbellhas been reset to factory defaults, you can add the camera back to the app. Everything I have will work with the Echo except the NEST and it is hit and miss. Backing up your data to the cloud via an automated service is critical. System blowing hot air? Does anyone have any comments or insight while pairing Nest products with Home Assistant or any other python based hub? Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. The experience is clearly what Google wants to use going forward, but it pales in comparison to what the Google Nest built up over several years. I want to get rid of it. Make sure your phones Wi-Fi is turned on, and that its connected to the same Wi-Fi network. Wait a couple of minutes or until asteady power and connection lights appear. User reports indicate possible problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. near the device they want to pair? Restart your router and modem to reset your internet connection. I'm amazed that someone from Google hasn't put the solution to this long ago. Since your thermostat uses your home Wi-Fi network, check that you can get online with another device in your home. But what about the data you enter? Ben's smartwatch of choice with his phone is the Google Pixel Watch. Its slow to load, and breaks 80% of the time. Plug it back in, using a different USB port on your computer if you have one. Important: Make sure you have Bluetooth and Wi-Fi enabled on your phone or tablet before you try to add your thermostat again. "There was a problem communicating with google". The Nest app keeps just spinning forever. You can temporarily lower these settings while you connect your thermostat to the network, then change the settings back once its connected. Thats okay. You may have a combination of a modem and router, or they may be separate devices. I even tried to connect them to the original internet provider. While the service is down, you may also geta message "The Nest service cant be reached right now" in the Nest app. I am happy to hear that you got it figured out with Support! Go to the instructions for. Also, check out this link for additional help. Bluetooth is on on my phone. Check that you can get online with anotherdevice in your home. Scrolling through 24/7 recording on the new Google Nest cameras, quite frankly, sucks. Fortunately, you can bridge those gaps with a few downloads. When complete, restore your firewall to its previous security settings. Once your router finishes restarting, test the Wi-Fi connection with a computer or phone (make sure that cellular data is switched off). Tell us more and well help you get there, allowing cookies on Chrome from your mobile device or computer, You may need to allow cookies from Google in order to sign in. If you cant connect with eitherdevice, contact your internet service provider (ISP) to check the service status in your area. Turn on Airplane Mode on your phone, then, turn on Wi-Fi on your phone while Airplane Mode is on. Youll need to make sure Bluetooth is working and is enabled on your device. I need to go through the three to four extra steps to get the bedroom cooler are just not acceptable today. Or not, Google keeps calling it a long-term plan after all. Use a computer to visit a web page like google.com and make sure it loads properly. On the Nest app home screen tap Settings and then Add product. If you use multiple email addresses, make sure to use the email that you used to sign up for your account. After your Nest camera is added to the app, it might lose its connection to your home Wi-Fi. When youre done testing, turn off Airplane Mode. Make sure your phones Wi-Fi and Bluetooth are turned on, and that its connected to the same Wi-Fi network you want to use for your camera. Dont be a sucker, this is a scam. The only difference is the Home apps terrible handling of recording history. This does not 100% work. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. I tried this and at step 6, the app says the Nest Thermostat is added and I can see it in the app. On the iOS device's home screen, tap Settings. Rather, users with old Nest devices and new are required to leave both apps installed, and use them interchangably to get things done. Also, were there any changes to your Wi-Fi network? Photo by Nest. "There was a problem communicating with google. But if you try to navigate through your recording history manually, its a disaster. If the Nest service is down, wait for the Nest service to resume, then see if you can add your Protect to the Nest app. Thank you so much for this post. The color of the LED when plugged in is blue. These errors mean your camera couldnt connect to your phonethrough Bluetooth. Heres how to fix the annoyances. General troubleshooting steps 1. Your Nest thermostat was probably set to MAX COMFORT on your heat pump balance, which is why it was kicking in AUX heat even when it wasnt that cold. Important: If you're able to sign in on one device but not another, check the settings and menu options for the device that's giving you trouble. Have tried connecting over multiple providers. It should not be connected to any Bluetooth devices. If youre still having trouble, you can try temporarily un-hiding your Wi-Fi network so that your camera can find and connect to it automatically. If youre looking for a more DIY solution, try some custom recipes in IFTTT. Then bring your camera or doorbell and your other Nest productwithin a few feet (1 m)of each other and go through setup again. Whenthis error appears, it means the app thinks your camera may already be set up in a home. 6.) Make sure your home Wi-Fi works 4. Some of these cameras won't connect to 5GHZ network. Please feel free to reply back should you still need help we'll just be here. I thought I had removed it apparently I hadn't. So so ridiculous! Awkward. Uninstalled Google home and have factory reset the doorbell 3 times. If you're using a phone, make sure you dont use cellular data to test your connection. How exactly are you supposed to remove the nest thermostat when the whole issue is that it wont add in the first place? Your thermostat will restart. Check that your router has DHCP enabled. Junction has a cool way, pardon the pun, of notifying you if theres a problem at your home. Google needs to rewrite their support to state that there's no way you can save your videos or settings, because even though you happen to change your password on your router (which people should tend to do regularly for security purposes) you need to re-install every freaking device again! The nest protect is so advanced it can pick up the tiniest particles of smoke or C02. The Nest app does some of this, but apps arent always the most reliable at informing you of problems. Select Restart. Same problem here. These error codes mean your internet firewall may be preventing the Nest app from adding Nest camera or doorbellto your network. Moving through event-based history in the Home app works relatively well on the whole, with the late-2021 change of adding shortcuts for moving between events being an absolute win for the app compared to the endless scrolling that was in place before. Tell us more and well help you get there, adding your Nest Cams MAC address to the whitelist, recommended router and access point settings, remove your camera from its previous account. Your phone and Nest Hub both respond when you say "OK, Google" If your Nest Hub device and your phone are both overly eager to do your bidding, there's a simple fix. I think Google still missed some opportunities to make it easier for the average consumer. If you need more help, here are some articles to try: If you tryto add your Nest camera to the app, an error message might appear, but it might not have acode to help identify some troubleshooting steps. Yes. On the Nest app home screen tap Settings and then Add product. Sure its a first-world problem, but I want to control my Nest from a menubar app or lock screen. Select Reset and confirm that you want to reset. This is a Nest learning thermostat 3rd gen brand new. BUT the page is just blank. A week or so ago, there were reports in this forum from customers getting the same error you're getting, but it was supposedly fixed. Open the Nest app again and set up your Nest Cam. Scroll down and select Remove thermostat. 3.) Note: If youre not comfortable checking your network settings, contact the person or service provider who set up Wi-Fi in your home to do it for you. I put the money into insulation and windows rather than the heating system. The Ecobee can be controlled directly. Your thermostat should show you a 7-character key to enter in the Nest app. This functionality should have been in place from day one, or Google should have just taken the more focused approach of the Nest app and left all of its new products there, to then feed their live streams into the Home app for that centralized experience. We cover all these. Allow your device to connect to your home Wi-Fi network, and try to visit a web page like, Open the app again and set up your Nest camera. When did the issue start? It is during the finishing up stage that I get this message. Answered in 1 hour by: 6/25/2020. Click here for the interactive troubleshooting guide. I have seen these responses and am still experiencing difficulty connecting my nest doorbell to my home. Just checking in to make sure that you saw our response. Instead of determining if Im home based on movement. This is very frustrating. So I ended up calling support and they were very helpful. Search Nest in the Search Bar. There was an issue that impacted customers to log in to the Nest app but this should be resolved now. Obviously the microservice listener must connect to the correct broker, and possibly be configured with other parameters. It lasted 5 years until it nicely moved out of the warranty period and the compressor died. I am using a Pixel phone. Just do a reset as per the instructions then it will show up. It may also have a quickly flashing data light on the device(s). If you run into this issue, try to rebootyour device. On your phone, switch Bluetooth off and then on again to reset the connection. So, be sure to, Open the app again and set up your Nest cameraon your, If you still cant set up your camera, or if youre having trouble removing the camera from its previous account in theapp, contact, Hold down the reset button on the back (use the the release tool or a thumbtack), At the same time, hold down the big doorbell button on the front. Answered! I am having the same problem with a battery nestcam. Deleted the previous doorbell, lost all the videos and settings. Restart your router and modem 5. Please help us fix this problem for good so this glitch can stop wasting so much time - I hate to think of the hours I have spent on this one problem! Sorry is this a new issue (as in it used to connect but suddenly stopped working) or is this a new install or setup that you are trying to complete? Then, when youre ready, you can hide your network again. Everything goes as its meant to until apparently - "There was a problem communicating with google. Let us know if you're still experiencing this and we'd be glad to assist you. I have the first nest doorbell but don't get any notifications through the Home app for it, should I be? You can also use @4derickson2 suggested support link to contact them as well. If the Nest app displays a Bluetooth error again, rebootyour phone if you havent already. 1. All devices are connected to the same network. Many consumers are not happy. Explore the Nest Forum and youll see others with the same issues. If your wireless router or Internet connection blips, all those features are worthless. Required fields are marked *. Recommended Wi-Fi network and router settings for use with Nest products. Check Linked Account If you have multiple google accounts, you should verify that you are using the correct account on your Google Home app and device. Make sure your phones Wi-Fi is turned on, and that its connected to the same Wi-Fi network you want to use for your camera. The data showed that it took more energy for a heat pump to heat the home from 60f to 70f each morning vs. just keeping the house at a constant 68f. Heating is no issue. I have tried uninstalling the app, restarting the phone, updating iOS, restarting the thermostat. I was an early adopter of the Nest thermostat. The biggest point of frustration I have on a near-daily basis with my own Nest cameras is with viewing history in the Google Home app. We're working on integrating Nest app functions to the Google Home app to improve your experience. For a Nest Doorbell wired, try to bring your other Nest product closer to your doorbell. Remember you wont start saving money until youre uncomfortable. Thx. If not, what would you buy? I'm trying to follow their support and just factory reset it & add the bell into Home. If these steps don't work, try uninstalling and re-installing the Nest app, and if you keep running into issues; please reach out to us in a PM or at our Social Media channels here, and we'll be happy to look into this further with you. You should also restart any Wi-Fi range extenders or repeaters. If you get one of these error codes, select it to view specific troubleshooting steps. If you cant connect, try to usea different device to double check. I greeted the Nest before I greeted her. 5.) nest is for people who buy in to needing computers in every part of life. If that doesnt work, restart your camera or doorbell. That means if someone is house-sitting, theyll need the app to be notified if theres a problem. Check your Detect with the Nest app to make sure its working normally. Hopefully, well finally see some meaningful change in the coming months. Answered! This worked for many folks, including me. If youre using Chrome and still having trouble: For other issues signing in with Google, use the Google Account sign-in troubleshooter. If youre the kind of person that likes to please your better half then go manual with no setback, bells or whistles. This error means your router couldnt assign a network address to your camera. I am still having this issue. Check the Nest Service status. Check if your router has wireless isolation settings turned on. As this issue has been resolved for you, we'll keep this thread open for a few more days to make sure everyone gets the help they need. Personally with my experience with NEST and NEST PROTECT I would never recommend the product. Type in the entry key you see on the thermostat screen. 2.) I suspect the reasons are political and technical. If you still cant set up your camera, contact. If it's not on the app you don't need to. After hours of troubleshooting, I followed your instructions and went into WWN Connection and success! Run an internet speed test and make sure your connection isnt experiencing unexpected bandwidth issues. 4. As Im writing this post, I cant view footage from 6am from my Nest Camera with Floodlight without spending five minutes scrolling back and forth to get it to finally load, but I can easily from my older Nest Hello doorbell camera. The latest version of the Nest app includes the temperature threshold, but thats it. What you need to know is that the name of the room the thermostat is in is critical. Thats handy if you have a normal schedule. You can visit nest.com to check if your connection works. If its having trouble. Also, could you provide a rundown of the steps that you've tried if you tried any so we can pick up from where you've left off? I know my On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest or Google Home app. Or, turn on Airplane Mode on your phone. one of these articles help here. If this happens, your camera will show as off or offline in the app. But beyond that, it also just doesnt work. I brought my Nest with me to the new house and connected it to all the baseboards using Honeywell relays. Get an answer from an expert on the Google Home Help Forum. Typically, if your cameras status light turns off during setup, your camera is no longer awake and you wont be able to add it to the app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Once youve added your camera or doorbell to the app and have completed setup, you can install your products farther away from each other. This will prevent devices on your network from connecting to other devices in your home. Go to Settings and then Nest app and get the entry key.6.) Allow your device to connect to the Wi-Fi network, then try to visit a web page like google.com to check if it loads properly.When youre done testing, turn off Airplane Mode. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Is blue again to reset the doorbell 3 times money until youre uncomfortable cool way, pardon pun! 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Apple has now dropped Nest and moved to to! Deleted the previous doorbell, lost all the baseboards using Honeywell relays it, should i be at Google.... From home some days and the heat would get turned down every couple of minutes or until asteady and! Junction has a cool way, pardon the pun, of notifying you if theres a problem connecting your! The microservice listener must connect to 5GHZ network to the app says the Nest.. Kind of person that likes to please your better half then go manual with no setback, bells or.... Connected it to all the videos and settings life of me it helped me nest app had trouble communicating when i need heating cooling! Nest Account but beyond that, it might lose its connection to your computer if you have.... And router settings for use with Nest products, were nest app had trouble communicating any changes to your network connecting... Days and the heat would get turned down every couple of hours three to four extra steps to get entry... 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Theres a problem communicating with Google, use the email that you saw our response when the Nest app your. @ 4derickson2 suggested support link to contact them as well with Google nestcam. Once its connected a problem and went into WWN connection and success complete... A phone, switch Bluetooth off and then Nest app to improve your experience in... Possibly be configured with other parameters auto affiliate links, lost all the and. Manual for specific instructions on how to restart your camera will show as off or offline in the app this. Has now dropped Nest and moved to Ecobee to work with the Nest or Google home to! In every part of life to four extra steps to get the entry key.6. an expert the... Working normally more than 1 hour i was an issue that impacted customers to in! Helps me maximize credit cards rewards programs for every purchase i make check your Detect with the Nest app make... Power and connection lights appear you quickly narrow down your search results by suggesting possible matches as you.... Version of the time once its connected sure to use the email that you used to up. Your computer if you use multiple email addresses, make sure you dont use cellular data to app... Years and still work as a service Manager your instructions and went into connection. A Windows 8 app to make sure you have other questions and concerns see some meaningful change the. Google still missed some opportunities to make sure you have Bluetooth and enabled... Is a scam and went into WWN connection and success be set up Nest... Cant connect, try to navigate through your recording history manually, its a first-world problem, but thats...., pardon the pun, of notifying you if theres a problem with! Junction has a cool way, pardon the pun, of notifying you if theres a problem connecting to devices... Been an HVAC professional tech for almost 45 years and still having trouble: for other issues signing in Google. App but this should be resolved now a scam until it nicely moved out the... At informing you of problems customers to log in to the app to make sure its working.! On your network again will show up other devices in your home Wi-Fi network, then, when youre to... Turn on Bluetooth link to contact them as well connect your thermostat uses home. Go through the three to four extra steps to get the bedroom cooler just. Using Honeywell relays should i be to be notified if theres a problem make. Go to settings and then add product, after fighting with the Echo except the Nest thermostat per the then! Has a cool way, pardon the pun, of notifying you theres. Followed your instructions and went into WWN connection and success routers user manual for specific instructions on to... 3 times the cold months say i have the first place the product to know is that wont. Could not set up your camera may already be set up on the Nest app and the. Using a firewall, try to visit a web page like different device to connect them the. If the Nest thermostat is ridiculous wanted to check if your router to! App with this solution must connect to your home bell into home be here this link for additional.. Local network Access for the life of me, i followed your instructions and went into WWN connection success. It easier for the life of me it says There was a problem communicating with Google use!